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    1. Booking

      Once you request a reservation, we will allocate resources for the special tour and send you a confirmation email. This is your confirmation of booking. It should be saved for your reference.

      You accept and abide by these terms and conditions.

      We accept no responsibility for incorrect emails or inability to deliver emails. If your confirmation does not arrive on time or at all, you must contact us to resend the email confirmation of the tours you requested.

      All internet bookings will be confirmed by email.

      It is your own responsibility to check the accuracy of dates and activities booked upon receipt of their booking confirmation.


        2. Cancellation Policy


          All cancellations must be sent in writing by email to info@marukomeusa.com with “Cancellation” in the subject line before 24 hours.

          Cancellation by marukome USA

          We reserve the right to cancel any tour at any time if the safety or quality is judged to be compromised. In case of cancellation, we will call you or email you.

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